What is the process for a candidate to complete a criminal record check?

Step 1: Candidate Automated Email

A Candidate will receive an automated email after you have submitted the request. The Candidate must click Review TheRequest button.


*For this tutorial, “CharityVillage Demo” is the organization requesting to submit details for a Criminal Record Check. The name of the employer (that's you!) will appear in its place. *


Step 2: Entering The Candidate Portal

The Candidate is redirected to the Candidate Portal page. They will be asked to read some information, complete the fields marked with an *, and then click Continue.

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Step 3: The Candidate Portal - Personal Details 

The Candidate is required to fill out all their Personal, Contact, and Current Address information marked with an *. If the Candidate has been living at their current address for less than 2 years, they will need to fill out their previous address(s). ​

The Candidate can proceed by clicking Continue.

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Step 4: Candidate Consent

The Candidate must read the consent form before proceeding. The example of consent on the left is for the Enhanced Criminal Record Check. The Candidate must declare any past criminal convictions and add the City and Province where they electronically signed.

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Step 5: Signing the Consent Form

Once completed, the candidate will click Sign to Continue. A pop-up box will appear, requiring the Candidate to add a digital signature (instructions are provided on how to input this signature) and then click Continue to proceed to the next step. 

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Step 6: Verifying Identification

A Candidate will be asked to verify their identity through Electronic ID verification (eID). eID utilizes a connection with an authorized Canadian credit bureau, such as Equifax or TransUnion, to generate out of wallet questions regarding the information on the candidate's credit history. If a credit file is located based on the information provided by the candidate, four multiple-choice questions will be shown
to the candidate in the web application.

If the candidate answers 3 out of 4 questions correctly, their identity is verified and
the Candidate has finished the process. The Criminal Check can be processed by the Vendor and you should receive a result in approximately 4 hours.

If the candidate is not able to answer 3 out of 4 questions correctly after two attempts, they HAVE NOT completed the process. They will be automatically directed to complete a LiveVideoID verification.

Please continue reading this tutorial to learn more about these next steps.

What is LiveVideoID Verification? (LVID)?

LiveVideoID Verification (LVID) is the process when eID has failed or there is not enough credit history for questions to be generated for the candidate. LiveVideoID verification directs the candidate to connect with ScreeningCanadas Customer Success Team via chat. In connecting with our ScreeningCanada team, the candidate will be provided two options: a live video call or instructions for a smart device video recording.
In either option, the candidate will be asked to show both their face and the two pieces of ID to the camera. The Customer Success Team will then be able to determine if the IDs presented accurately belong to the candidate and verify their identity accordingly


Step 7: Uploading ID for LiveVideoID ONLY

A box will appear called "Identity Verification". The candidate must click the Upload button to choose an Identity Document from the drop down menu, input the Document Number (#), and upload a clear photo of the front side of their ID. Once completed, they click Submit.



Step 8: Verifying Identification for LiveVideoID ONLY

The next step is for the Candidate to verify the ID they uploaded. Until they click the Verify button, the status will stay as Not Verified.

*For this tutorial, The 2 Pieces of ID the Candidate has uploaded is a "Drivers License" and a "Provincial or Territorial Health Card". The 2 pieces of ID and their document numbers will appear in its place. *




Step 9: Connecting with a Team Member
LiveVideoID verification directs the Candidate to connect with the ScreeningCanada Customer Success Team via chat. In connecting with the team, they will be provided two options:
· A live video call or
· Instructions for a smart device video recording.

In either option, Candidates will be asked to show both their face and the two pieces of ID to the camera. The Candidate will have finished the process once their identity is verified.


Still haven't received a complete Criminal Background Check yet? Here are a few common reasons why: 

1. The Candidate has not received the automated email requesting their consent.
2. The Candidate has not yet filled out their consent.
3. The Candidate failed the eID and needs to begin the LiveVideoID process.
4. The required 2 pieces of ID have not been uploaded.
5. The Candidate has not verified their ID through LiveVideoID.​

For more information and guidance on Criminal Background Checks, please contact Samantha Schofield at samantha@charityvillage.com or check out our help desk articles for our background screening services.

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