Does the referee (the person who is supposed to be providing a reference) receive any reminders to complete the reference?

Yes! Referees receive multiple reminders to complete the eReference check questions that are emailed. The reminder emails are sent 24 and 48 hrs after the initial request has been sent. 

Still have questions? Please call 1-888-660-2424 or email

Already have a background Screening Account? You can also chat to a ScreeningCanada Team Member by clicking the Red Chat Button located on the Files Dashboard

Chat Hours: Monday - Friday, 9:00 am - 9:00 pm EDT
Saturday and Sunday - 10:00 am - 6:00 pm EDT

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