When a candidates criminal record check has been closed - what does that mean? How long can I access the information?

When a candidate's file has been closed, this means the file has been moved out of active status, which also stops any automated communication from being delivered.

The information can still be accessed and the RCMP mandates that the information must be held for a minimum of 2 years. After this time, the file is still accessible however PII (Personally Identifiable Information) is redacted.


Still have questions? Please call 1-888-660-2424 or email samantha@charityvillage.com

Already have a background Screening Account? You can also chat to a ScreeningCanada Team Member by clicking the Red Chat Button located on the Files Dashboard

Chat Hours: Monday - Friday, 9:00 am - 9:00 pm EDT
Saturday and Sunday - 10:00 am - 6:00 pm EDT

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