If a reference does not respond, can they be replaced with a new reference for free?

The answer is, YES! If a reference for a candidate does not respond, the candidate can remove the reference and submit a new one to be added at no extra charge. They can do this by using the link in the email they would have received to consent to the eReference check and access their account.

Please advise them to click the red CHAT button at the bottom right of the page if they have trouble removing the reference and adding a new one.

Have questions? Please call 1-888-660-2424 or email samantha@charityvillage.com

Already have a background Screening Account? You can also chat to a ScreeningCanada Team Member by clicking the Red Chat Button located on the Files Dashboard

Chat Hours: Monday - Friday, 9:00 am - 9:00 pm EDT
Saturday and Sunday - 10:00 am - 6:00 pm EDT


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