How do I send a criminal record check and/or electronic reference check?

1. Login to your CharityVillage employer account and click Background Screening Tools from the menu on the left hand side.


2. The pop up you see is a reminder that if you create and submit a background check and/or eReference check to be sent, you will be billed for each service you use. You will not be billed to view the platform or if you start a criminal record check and/or eReference check and never submit it. 

Click Okay on the pop up to be directed to your Background Screening Tools dashboard.


eReference Check (per candidate, up to 5 references)    $21.00

Basic Criminal Record Check                                              $19.00

Enhanced Criminal Record Check                                      $24.00



2. Click +Candidate at the top right of your dashboard.



3. Enter the candidate information.

Reason for Request- Select EMPLOYMENT if you are hiring for a paid position. If this is for an unpaid volunteer position, select VOLUNTEERING.

Language - Select the language you wish the consent to be appear in.

Reference (optional) - We recommend typing the job title in this field so you know which job you are sending this consent for. You might also want to include the date and any other relevant information that would be helpful to you.

First Name - Type the first name of the candidate.

Last Name - Type the last name of the candidate.

Email - Enter the email address of the candidate you would like the consent to be emailed to.

Phone (optional) - Enter the phone number of the candidate. 

Once you're finished, click NEXT.


4. Search Options

The Search Options page is where you select what type of check(s) you wish to complete with the candidate.

For this example, we will select Enhanced Criminal Reference Check and E-reference check.

MESSAGE field - You are given the option to add your own personal message which will be included with the general message that is emailed to the candidate. This is optional.

The second screen shot below will show what the email looks like that a candidate receives and the general message that is automatically included. If you choose to add a message in the MESSAGE field, it will appear above the Review the Request button as a second paragraph in the email the candidate receives. 


Email Candidate Receives



IMPORTANT: Since Eref (Electronic Reference Check) was chosen for this example, there will be an ADDITIONAL OPTIONS page which allows you to select the number of references the candidate must provide (1-5) and which question set you will send. Just click the downward arrow for each field to make your selection. Once you've finished, click NEXT.


5. Order Summary page

This page summarizes the option(s) you have chosen.

To submit the request, click SUBMIT and that's it!

You can always click the BACK button to see the previous information you entered or, if you want to cancel, click CANCEL.



6. The request has now been sent to the candidate and you are brought back to your dashboard.

You will notice that the request appears in your dashboard with a AWAITING CONSENT status. This will change once the candidate has completed the request.



Have questions? Just click the red CHAT button located at the bottom right of the page! Chat Hours: Monday - Friday, 9:00 am - 9:00 pm EDT and Saturday and Sunday - 10:00 am - 6:00 pm EDT


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